Frequently asked questions

Shipping is calculated at checkout based on your delivery address, parcel size, weight and the shipping service selected.

Yes. KTAFA ships worldwide with insured, tracked shipping. We deliver to New Zealand, the United States, Canada, the United Kingdom, Europe, and most other destinations. Available shipping services and rates are calculated at checkout based on your delivery address and parcel dimensions.

All international orders are sent with tracked, insured shipping. Original paintings are carefully rolled in protective archival tubing unless stretching or framing is selected. Large, framed or high-value works are professionally crated. Import duties, taxes and customs fees charged by the destination country are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting us before checkout for bespoke freight and insurance quotes on original or framed artworks.

Australian orders: 3–8 business days from dispatch. New Zealand: 5–10 business days. United States & Canada: 7–14 business days. United Kingdom & Europe: 10–21 business days. Rest of world: 14–28 business days. These are estimates after your order has been dispatched — customs processing in the destination country can add further delays outside our control.

In-stock products are dispatched within 3–5 business days. Rolled originals take 5–7 business days to prepare. Framed works are completed by our local framer in Adelaide and take up to 2 weeks before delivery.

Original paintings may be available rolled, stretched or framed depending on the artwork and the option selected at checkout.

Yes, tracking is sent by email once your order has been dispatched. Please allow up to 24 hours for tracking to update.

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Keep all packaging until the issue has been reviewed.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These costs are the responsibility of the recipient.

Contact us before checkout for a bespoke crating, freight and insurance quote. Large, framed, high-value or original artworks may require additional freight care.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, contact us through our contact page. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Custom or commissioned works, personalised items, sale items, and gift cards cannot be returned.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once your return is received and inspected, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us.

We are not responsible for postage costs of returns. It is the customer's responsibility to return goods to us. Once the order is received, we will start the refund process, which can take up to 5–10 working days.

If the merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Display your artwork away from direct sunlight and moisture. Dust gently with a soft, dry cloth. Avoid using cleaning products or water on the painted surface. For framed works, check the hanging hardware periodically.

Machine wash separately on a cold, gentle cycle with mild detergent. A commercial laundromat is highly recommended — comforter sets are large and heavy when wet, and home washers are often too small to wash and rinse them properly.

Tumble dry separately in a large-capacity commercial dryer on LOW HEAT ONLY. Ensure it is completely dry before use or storage.

Do not bleach, and do not use medium or high heat. Always follow the care instructions supplied with your product.

King Single (160 × 220 cm), Queen (220 × 220 cm), King (240 × 250 cm), and Super King (260 × 250 cm). Each set includes one comforter and two matching pillowcases (48 × 73 cm). The front is 100% polyester, the reverse is 300TC cotton, and the filling is 400GSM polyester.

Yes. We offer premium float framing in White, Oak, Silver, Gold, Walnut and Black on selected artworks and canvas prints. Each frame is hand-finished by our local framer in Adelaide using FSC-certified solid hardwood and UV-protective acrylic. Framing takes up to 2 weeks before delivery.

Yes. Every artwork is created by our family of Aboriginal artists and comes with a signed Certificate of Authenticity.

Yes. Selected KTAFA artists accept private and corporate commissions depending on availability. Please contact us to discuss size, colours, and timeline.