Returns & refunds

If a piece is not right for your space, you have 7 days after receiving your item to request a return.

7-day return policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us through our contact page. Please note that returns will need to be sent to the following address: KT Aboriginal Fine Art, 147 OTC Road, Ceduna SA 5690. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact the gallery

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products such as special orders or personalised items. We also cannot accept returns on sale items or gift cards.

Custom or commissioned works
Personalised items
Sale items
Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us through our contact page.

Postage costs

We are not responsible for postage costs of returns. It is the customer’s responsibility to return goods to us. Once the order is received, we will start the refund process, which can take up to 5–10 working days.