Shipping & Insurance

Shipping and insurance

Q: What if my artwork arrives damaged?

Please contact KTAFA as soon as possible with your order number and clear photos of the item and packaging. Keep all packaging until the issue has been reviewed.

KT Aboriginal Fine Art carefully packs artworks, prints, jewellery, and products for safe delivery. Shipping options and costs are shown at checkout where available.

Original Artwork Shipping

Original paintings are carefully packed for safe delivery. Depending on the artwork and option selected, originals may be sent rolled, stretched or framed.

Prints, Jewellery & Gifts

Canvas prints, jewellery, gift cards, blankets and selected homewares are prepared according to the product details shown before checkout.

Tracking & Delivery Support

Orders are shipped with tracking where available. If you need help with delivery timing, please contact KTAFA with your order number.

Estimated lead times

Delivery timeframes

Every KTAFA order is carefully prepared before it leaves the studio. Dispatch and delivery windows are estimates from the day your order is packed.

In-stock Products

In-stock prints, jewellery, hooded blankets, comforters and selected homewares are generally dispatched within 3–5 business days.

Rolled Originals

Original artworks selected as rolled canvas are generally dispatched within 5–7 business days after the order is confirmed.

Stretched or Framed

Stretched or float-framed originals and prints may require an additional 5–10 business days for preparation before dispatch.

Commissions

Commissioned artworks have their own timeline. Lead times are confirmed during the commission process before the artwork begins.

Shipping zones

Where we ship

We ship within Australia and selected international markets. Shipping rates and options are shown at checkout based on destination, parcel size and the shipping service selected.

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These costs are the responsibility of the recipient.

Shipping Zone	Dispatch Window	Transit Window	Total Estimate
Australia — Metro Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra	3–10 business days	2–5 business days	5–15 business days
Australia — Regional & Remote	3–10 business days	4–10 business days	7–20 business days
New Zealand	3–10 business days	6–12 business days	9–22 business days
United States, Canada & United Kingdom	3–10 business days	8–15 business days	11–25 business days
Europe, Asia & Selected International Markets	3–10 business days	10–21 business days	13–31 business days

Protection in transit

Shipping care and insurance

KTAFA takes care when packing every order for delivery. Standard carrier protection may apply depending on the shipping service selected.

For large, framed, high-value or original artworks, additional freight care, crating or insurance may be recommended before checkout.

Contact KTAFA Before Checkout

Tracking

Order tracking

You will receive a shipping confirmation email with your tracking number and carrier link once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

If you have not received tracking within the expected dispatch window, please check your junk folder and then contact us with your order number.

Order Confirmed

Your order is received and checked by KTAFA before preparation begins.

Prepared with Care

Your artwork or product is packed according to its size, finish and delivery method.

Tracking Sent

Once dispatched, tracking details are sent to the email used at checkout.

Delivered Safely

Your order travels with the selected carrier to its new home.

If something is not right

Damaged, delayed or missing orders

If your order arrives damaged, delayed or incorrect, please contact us as soon as possible. Include your order number, clear photos if relevant, and a short description of the issue.

For damaged items, please keep the original packaging until the matter is reviewed, as the carrier may require photos or inspection.

Common questions

Shipping FAQ

How much does shipping cost?

Shipping is calculated at checkout based on your delivery address, parcel size, weight and the shipping service selected.

Do you ship internationally?

Yes. KTAFA ships to selected international markets. Available shipping options will show at checkout where delivery is supported.

Do original paintings arrive rolled, stretched or framed?

Original paintings may be available rolled, stretched or framed depending on the artwork and the option selected at checkout.

Will I receive tracking?

Yes, tracking is sent by email once your order has been dispatched. Please allow up to 24 hours for tracking to update.

What if my artwork arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Keep all packaging until the issue has been reviewed.

Do international customers pay customs or import duties?

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These costs are the responsibility of the recipient.

Need help?

Shipping a large or high-value artwork?

Last Updated: 23 February 2026